Technical tips - payment error

Difficulties during the payment process can have many causes. In the case of a technical issue, we recommend the following:

• Make sure you are playing the latest version of the game.
• Make sure the desired payment method is set up correctly on your device (Google Pay, Apple Pay, Credit Card, etc.)
• Make sure your mobile internet connection is strong and stable
• Use a Wi-Fi connection instead of a mobile connection
• Avoid any physical objects that might interfere with a wireless connection e.g. walls or anything placed between the router and your device
• Check that other devices connected to your Wi-Fi or network are not currently in the process of doing any data-intensive activities, e.g. streaming or downloading
• Force close the app
• Restart your router

If you would like more information on this topic, you can contact our Customer Service by tapping on the Settings icon (with the 3 lines) at the top right of the screen, then on the “Help” button ". You can then open a conversation by tapping the bubble 💬 in the upper right corner.

Have fun and enjoy playing!